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Refunds and returns policy

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Aperçu

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift Cards
  • Downloadable Software Products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase directly to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Opened CD, DVD, VHS tape, software, video game, audio cassette or vinyl record
  • Any item not in its original condition, is damaged or missing parts for reasons beyond our error
  • Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will send you an email to notify you that it has been received. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often a processing time before a refund is posted.

If you’ve followed all of these steps and still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange them for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver and he will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for you to receive your exchanged item may vary.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that you will receive your returned item.

Need help?

Contact us at {email address} for any questions regarding refunds and returns.