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Delivery and pickup methods

Depending on the type of products ordered and the delivery/collection area, various delivery or collection methods are available. Please find below the various delivery/collection options available depending on where you want to install the traps.

NORTHERN ZONE

For Qista mosquito traps and their consumables you may:

Delivery by our partner DPD to your home or workplace.
NEW: A Qista partner can now deliver and install your mosquito trap in the Paris region and in the departments of 67 (Bas-Rhin) and 68 (Haut-Rhin).

For refill packs, you may:

Receive your order by post, the parcel including your lures and a collection voucher to pick up your bottle of CO₂ in aCO₂ pick-up point . The price shown when you order includes the cost of collection from our partner.
NEW: Île-de-France and the departments of 67 and 68 can now receive their orders at home. Our service provider QISTA will deliver your consumables every two months (Standard delivery).
NEW: In the Ile-de-France and the 67 and 68 departments, you can now choose GOLD+ Maintenance. Our partner QISTA delivers and installs your consumables every month and also checks your machine (GOLD+ Maintenance, available only with the “Installation and commissioning by Qista” option when you place your order).

For Qista accessories, you may:

Arrange for your order to be delivered (delivery within 7 working days).

However many packs of consumables you choose when you place your order, a maximum of two bottles of CO₂ can be delivered and stored at your home. This limit also applies to collection of your CO₂ refills from Qista.

Districts within the Northern Zone:

Auvergne- Rhône Alpes:

01 – Ain
03 – Allier
15 – Cantal
42 – Loire
43 – Haute-Loire
63 – Puy-de-Dôme
73 – Savoie
74 – Haute-Savoie

Bourgogne - Franche-Comté

21 – Côte-d’Or
25 – Doubs
39 – Jura
58 – Nièvre
70 – Haute-Saône
71 – Saône-et-Loire
89 – Yonne
90 – Territoire de Belfort

Bretagne

22 – Côtes-d’Armor
29 – Finistère
35 – Ille-et-Vilaine
56 – Morbihan

Centre - Val de Loire

18 – Cher
28 – Eure-et-Loir
36 – Indre
37 – Indre-et-Loire
41 – Loir-et-Cher
45 – Loiret

Grand Est

08 – Ardennes
10 – Aube
51 – Marne
52 – Haute-Marne
54 – Meurthe-et-Moselle
55 – Meuse
57 – Moselle
67 – Bas-Rhin
68 – Haut-Rhin
88 – Vosges

Hauts-de-France

02 – Aisne
59 – Nord
60 – Oise
62 – Pas-de-Calais
80 – Somme

Ile-de-France

75 – Paris
77 – Seine-et-Marne
78 – Yvelines
91 – Essonne
92 – Hauts-de-Seine
93 – Seine-Saint-Denis
94 – Val-de-Marne
95 – Val-d’Oise

Normandie

14 – Calvados
27 – Eure
50 – Manche
61 – Orne
76 – Seine-Maritime

Nouvelle Aquitaine

16 – Charente
17 – Charente-Maritime
19 – Corrèze
23 – Creuse
24 – Dordogne
79 – Deux-Sèvres
86 – Vienne
87 – Haute-Vienne

Pays de la Loire

44 – Loire-Atlantique
49 – Maine-et-Loire
53 – Mayenne
72 – Sarthe
85 – Vendée

SOUTHERN ZONE

For Qista mosquito traps and their consumables you may:

- Collect your order directly from Qista’s premises in Sénas (near Salon-de-Provence) or Muret (near Toulouse). You will be contacted shortly after your order to agree a date and time (only available in départements 13, 31 and 84).

Collection hours in Muret:

- Monday from 9am until 5pm
- Thursday from 9am to midday
Receive your order at home or your place of work. You will be contacted within 7 working days of your order to agree a date and time.
Receive your order at home. Our technicians will install your trap and deliver your consumables every two months (Standard Delivery). You will be contacted within 7 working days of your order to agree a date and time.
Receive your order at home. Our technicians will install your trap and deliver your consumables every month (GOLD+ maintenance: only available with the “Installation and Start-up by Qista” option when you order). You will be contacted within 7 working days of your order to agree a date and time.

For refill packs, you may:

- Collect your order directly from Qista’s premises in Sénas (near Salon-de-Provence) or Muret (near Toulouse). You will be contacted shortly after your order to agree a date and time (only available in départements 13, 31 and 84).

Collection hours in Muret:

- Monday from 9am until 5pm
- Thursday from 9am to midday
Receive your package, including your lures and a collection voucher for your bottle of CO2 to be picked up from the Air Liquide collection area, by post (delivery within 7 working days). The price indicated in your order includes the cost of collection from our partner.
Receive your order at home every two months (Standard Delivery). You will be contacted within 7 working days of your order to agree a date and time.
Receive your order at home. Our technicians will install your trap and deliver your consumables every month (GOLD+ maintenance: available with the “Installation and Start-up by Qista” option when you order). You will be contacted within 7 working days of your order to agree a date and time.

For Qista accessories, you may:

- Collect your order directly from Qista’s premises in Sénas (near Salon-de-Provence) or Muret (near Toulouse). You will be contacted shortly after your order to agree a date and time (only available in départements 13, 31 and 84).

Collection hours in Muret:

- Monday from 9am until 5pm
- Thursday from 9am to midday
Arrange for your order to be delivered (delivery within 7 working days).

However many packs of consumables you choose when you place your order, a maximum of two bottles of CO2 can be delivered and stored at your home. This limit also applies to collection of your CO₂ refills from Qista.

GOLD+ maintenance:

QISTA takes care of everything! Every month, our field experts deliver and replace the consumables. They will also clean and maintain your trap. With the new GOLD+ maintenance, you can also arrange for your land to be analysed for mosquito breeding sites.

This home service includes:

consumables set-up and change
start-up and programming
training on using the app to control your trap remotely
trap inspection and CO2 output
emptying the capture net
machine cleaning
winterisation
check for mosquito breeding sites on your land
support with the lifecycle of mosquitoes

(only available with the “Qista installation and start-up” option when you place your order).

Districts within the Southern Zone:

Auvergne - Rhône Alpes

07 – Ardèche
26 – Drôme
38 – Isère
69 – Rhône

Corse

2A – Corse du Sud
2B – Haute Corse

Nouvelle Aquitaine

33 – Gironde
40 – Landes
47 – Lot et Garonne
64 – Pyrénées Atlantiques

Occitanie

09 – Ariège
11 – Aude
12 – Aveyron
30 – Gard
31 – Haute Garonne
32 – Gers
34 – Hérault
46 – Lot
48 – Lozère
65 – Hautes Pyrénées
66 – Pyrénées Orientales
81 – Tarn
82 – Tarn et Garonne

PACA

04 – Alpes de Haute Provence
05 – Hautes Alpes
06 -Alpes Maritimes
13 – Bouches du Rhône
83 – Var
84 – Vaucluse

When you buy refill packs for the whole season, you may need to store them somewhere before using them. Mosquito lures can be stored for up to 6 months at room temperature, not at variable temperatures, as long as the box remains closed. As for the CO₂ bottle, make sure it’s always closed, even when it’s empty. Store the CO₂ cylinder in an open, well-ventilated place.

OVERSEAS

Please contact our teams for all orders where the delivery address is outside mainland France. International orders are covered by specific conditions. We will set up a personalised solution to deliver your mosquito trap and top up your consumables.

Delivery and pickup methods

NORTHERN ZONE

Districts within the Northern Zone:

SOUTHERN ZONE

Districts within the Southern Zone:

OVERSEAS

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